OSTRAVEND CUSTOMER CARE
Clear answers. Confident shopping.
Find practical guidance on ordering, payments, and after-sales support at Ostravend. Need a little more help? Email service@ostravend.com.
01 / ORDERS & YOUR CART
How can I place an order?
- Choose your product and any available options, then add it to your cart.
- Review your cart and proceed to checkout.
- Enter your contact information and shipping details.
- Apply any valid discount code and select an available shipping and payment option.
- Check your items, contact details, shipping address, and total before completing your purchase.
When you provide an email address at checkout, your order confirmation will be sent there after your order is successfully placed. For assistance, email service@ostravend.com.
Will I receive an order confirmation?
Your confirmation is sent to the email address provided at checkout. If you cannot find it, check your spam, junk, or promotions folder. Still missing? Contact service@ostravend.com with the name and email address used for your order.
Can I modify my order after placing it?
Please email service@ostravend.com as soon as possible with your order number and the change you would like to request. Changes can only be requested before processing begins. Once an order has been processed or prepared for shipment, modifications may no longer be possible. Sending a request does not confirm that a change has been made.
Can I cancel my order?
To request cancellation, email service@ostravend.com as soon as possible and include your order number. Cancellation requests may be submitted before processing begins. Once fulfillment or shipping preparation has started, cancellation may no longer be available. Our team will confirm whether your request can be completed.
How do I manage items in my shopping cart?
Add products from their product pages, then open your cart to review your selections. Before checkout, you can adjust quantities or remove items you no longer wish to purchase. Review your updated cart before proceeding.
02 / PAYMENTS & DISCOUNTS
What payment methods do you accept?
Please refer to the payment options displayed at checkout for the methods available for your purchase. Select your preferred available option and follow the on-screen instructions to complete payment.
How does PayPal checkout work?
If PayPal is offered at checkout, select it and follow PayPal’s prompts to sign in and review your payment. After confirming payment, follow the instructions to return to the store and review your order confirmation.
How do I use a discount code?
- Enter your code in the discount field at checkout.
- Apply the code.
- Confirm that the discount appears in your order total before completing payment.
Discount codes must be valid and meet the conditions of the offer.
Is checkout secure?
Payments are processed through payment providers using security measures designed to help protect transaction information. Never send your full card details, account passwords, or payment verification codes to our customer support email.
03 / ITEM ISSUES & RETURNS
What should I do if my order contains incorrect, damaged, or missing items?
Please contact service@ostravend.com as soon as possible. Include your order number, a description of the issue, and photos of the items or packaging received where relevant. For missing items, let us know which products were not included. After reviewing your information, our team will work with you on an appropriate solution.
How do returns or exchanges work?
Please review our Return & Refund Policy for information about returns, exchanges, and refund procedures. If you need help understanding the process, email service@ostravend.com.
How do I start a return?
Contact service@ostravend.com before sending any product back. Include your order number and the reason for your request. Our team will provide return instructions and further assistance. Please do not send items back before receiving those instructions.
04 / BROWSING & PRIVACY
Which browsers should I use?
For the best experience, we recommend an up-to-date version of Google Chrome, Safari, Firefox, or Microsoft Edge. Older browsers may not display every feature correctly.
How is my personal information used?
Please review our Privacy Policy for details about the collection and use of personal information, including information used to process orders, provide customer support, manage website services, and meet applicable legal requirements.
Still have a question?
For further assistance with shopping at Ostravend, contact service@ostravend.com. Include your order number if your inquiry relates to an existing purchase.
Thank you for choosing Ostravend.